Shipping Policy

At Dog Haven Studio, we aim to provide a seamless and flexible shopping experience. Below are the details of our pickup, local delivery, and shipping options.

Pickup Locations

Enjoy free pickup at any of our convenient Dog Haven Studio locations:

Dog Haven Studio – Queen Street East
1712A Queen St East
Toronto, ON
Canada

Dog Haven Studio – Midtown Toronto
34 Vaughan Road
Toronto, ON M6G 2N3
Canada

Dog Haven Studio – St. Clair Location
927A St Clair Ave W
Toronto, ON M6C 1C7
Canada

Please wait for your pickup confirmation before arriving to collect your order.

Local Delivery

Orders Under $100 (Pre-Tax):
A delivery fee may apply depending on your location.

Orders Over $100 (Pre-Tax):
Free local delivery may be available within eligible delivery zones near our store locations.

The system calculates delivery eligibility automatically during checkout.

Canada-Wide Shipping

Orders Under $250 (Pre-Tax):
Shipping fees are calculated at checkout based on your location and order size.

Orders Over $250 (Pre-Tax):
Free shipping anywhere in Canada.

Additional Information

Processing Times:
Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location and selected shipping method.

Customer Support:
For delivery questions, special requests, or pickup assistance, please contact us:

Email: info@doghavenstudio.ca

Thank you for choosing Dog Haven Studio. We appreciate your support and look forward to serving you and your pets.