Refund Policy for Dog Haven Studio
We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.
Eligibility for Returns
To qualify for a return, items must be unused, in their original packaging, and include all tags. A receipt or proof of purchase is required.
How to Start a Return
To initiate a return, please contact us at info@doghavenstudio.ca.
Items can be returned to the following location:
Dog Haven Studio
927 A St Clair Ave W, Toronto, ON M6C 1C7 Canada
Damages and Issues
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately with photos so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Frozen food
- Custom or personalized products
- Personal care items (e.g., grooming supplies)
- Sale items and gift cards
If you’re unsure whether an item qualifies for a return, feel free to contact us.
Exchanges and Store Credit
Once your return is received and inspected, eligible items may be exchanged or redeemed for store credit within 14 days of purchase. Store credit can be used both online and at our physical store locations.
Thank you for choosing Dog Haven Studio. We appreciate your support and look forward to serving you and your pets.